Refund Policy

Your 30-Day Return and Exchange Window

For a straightforward understanding of your 30-day return and exchange window, the requirement is as follows: melinbirh provides an eligible 30-day window for no-reason returns and exchanges for eligible items. Contact support@melinbirh.shop within 30 days after delivery before any merchandise is returned.

To set precise expectations about your 30-day return and exchange window, the practical result is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melinbirh covers the approved return-shipping expense and provides a prepaid label or equivalent free return arrangement.

Cancellations Before Dispatch

When reviewing cancellations before dispatch, please note that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Authorized Return Destination

To keep customer expectations clear about authorized return destination, the applicable commitment is that the default return address is 1317 13th St E, Glencoe MN 55336, United States. Do not send a return until return instructions have been issued.

How to Reach Us

To set precise expectations about how to reach us, the following rule applies: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York). Email support@melinbirh.shop or call 512-717-4112.

Return Eligibility

To make our requirements clear for return eligibility, please note that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

To keep customer expectations clear about return eligibility, the applicable commitment is that customized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce remedies for an item that arrives damaged, defective, incorrect, or incomplete.

When reviewing return eligibility, our operating standard is that no restocking fee is charged for an approved return or exchange.

How and When Refunds Are Issued

When considering how and when refunds are issued, customers should understand that after an approved return is received and inspected, the refund is credited to the same payment method used for the purchase within 5–10 business days. A bank or card issuer can take additional time to post under the financial institution's procedures.

Merchant Identification

Business name: melinbirh

Trade name: melinbirh

Email: support@melinbirh.shop

Phone: 512-717-4112

Physical address: 1317 13th St E, Glencoe MN 55336, United States