FAQ

Orders and Shipping

When considering orders and shipping, the applicable commitment is that where do you ship? We ship only within the United States.

To set precise expectations about orders and shipping, the requirement is as follows: is shipping free? Yes. Standard shipping is free for all U.S. orders with no minimum purchase requirement.

To set precise expectations about orders and shipping, the controlling expectation is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

To explain our approach to orders and shipping, the applicable standard is that what is the order cutoff? The daily cutoff is 5:00 PM (America/New_York); later orders begin processing on the next business day.

For customer confidence in orders and shipping, this policy confirms that will I receive tracking? Yes. A tracking number is sent after shipment.

Contact

For a straightforward understanding of contact, our service position is that email support@melinbirh.shop or call 512-717-4112. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/New_York).

Returns and Refunds

When reviewing returns and refunds, the practical result is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

For practical reference regarding returns and refunds, the relevant commitment is that who pays return shipping? melinbirh pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For dependable guidance on returns and refunds, the following rule applies: is there a restocking fee? No. Approved returns and exchanges are not charged a restocking fee.

To keep customer expectations clear about returns and refunds, the customer-facing rule is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

For a concise explanation of returns and refunds, our policy provides that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

To keep customer expectations clear about orders, payments, and products, customers should understand that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For a straightforward understanding of orders, payments, and products, our service position is that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For transparency around orders, payments, and products, please note that how are taxes handled? Applicable taxes are collected as required by law.

To keep customer expectations clear about orders, payments, and products, the customer-facing rule is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Merchant Information

Business name: melinbirh

Trade name: melinbirh

Email: support@melinbirh.shop

Phone: 512-717-4112

Physical address: 1317 13th St E, Glencoe MN 55336, United States